Retention IQ

Know your customers better than they know themselves

Turn product usage data into revenue, retention, and reality checks.
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Tidy Retention IQ

You can’t fix what you can’t see

In today's competitive landscape, customer behaviour is your most valuable asset. Yet, most teams are making critical decisions based on outdated reports, gut feelings, or worse - only hearing from customers when there's a problem.
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You can't afford to guess. You need to know the full story of every customer, every feature, every day.
  • Sales teams walk into renewal calls without knowing if a customer is a power user or barely logging in.
  • Customer Success discovers churn risk after the customer has already made up their mind.
  • Product teams guess which features truly resonate, wasting resources on development that doesn't move the needle.

Meet Retention IQ: Real-time product usage intelligence for retention

Boost retention with proactive saves

Spot early signs of disengagement before renewal is on the table.

Grow expansion revenue from existing customers

Identify customers who are consistently pushing limits or heavily using certain features.

Alert Your Team

Real-time notifications get the right owner involved fast, reducing response time and keeping momentum.

Strengthen every customer interaction

Go into retention and sales calls knowing exactly what’s working and what’s not.
For your teams

Retention IQ gives every team an unfair advantage

How Retention IQ fits into your day-to-day

  • For customer success: See which customers are drifting away from key features and get reminders to check in when usage patterns change. Walk into every call with a clear picture of what to celebrate and what to fix.

  • For sales and account managers: Know exactly when a customer is ready for an upgrade based on real usage. Use concrete data to justify renewals and expansions, and focus your time on accounts where there’s clear upside.

  • For product and leadership: Understand which features actually keep customers around, and identify weak points that correlate with churn or low engagement. Use real behavior data to inform roadmap and packaging decisions.

See the difference for yourself

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